Gartner® Report: Distributed Order Management

Gartner® research on how to choose a DOM that fits your vision

Retailers and supply chain leaders face growing complexity in promise accuracy, inventory control, and fulfillment. As expectations rise and channels multiply, selecting the right Distributed Order Management (DOM) system is more critical—and more complicated—than ever.

In this Gartner® report, How to Select a Distributed Order Management System to Match Your Vision, you’ll get analyst insights to help align your DOM strategy to business outcomes and long-term scalability.

Our key takeaways include:

• Mid-market retail is where the complexity is.
  The combination of adding sales channels and fulfillment locations for growing mid-market brands and retailers is breaking legacy OMS systems. These organizations need adaptable systems that support multiple fulfillment models, intelligent routing, and end-to-end inventory visibility.

• Start with a vision, not just a feature list.
  DOM is a first-time purchase for many brands. Instead of evaluating features in isolation, this report dives into building a clear vision, then mapping your DOM requirements to that vision’s promise, fulfillment, and supply complexities.

• Use-case scenarios beat static checklists.
  Real-world scenarios expose how different DOM platforms perform in practice. This report discusses using these to evaluate fit and prioritize solutions that scale with your channels and customer expectations.

• Composability is the future.
  42% of DOM vendors now offer Estimated Delivery Date (EDD) functionality, and many are shifting to microservices-enabled, modular platforms. This composable model offers greater flexibility, but also requires alignment with your team’s capacity and IT maturity.

What you’ll learn from the report:

• How to assess promise, fulfillment, and supply complexity in your retail business
• Understand the shift to modular, composable DOM platforms—and what it means for you
• Why functional requirements aren’t enough to evaluate DOM solutions
• How to evaluate your internal readiness for managing change and customization
• What capabilities matter most in an omnichannel world

Get complimentary access to the Gartner® report today for industry insights on distributed order management.

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Gartner Reports: Gartner, How to Select a Distributed Order Management System to Match Your Vision, Chap Achen, December 18, 2024