## Handoffs Feature

The **Handoffs** feature filters store pickup orders enabling store associates to find and change orders with the **Awaiting Pickup** status to **Picked Up** or **Canceled**. A handoff order displays in the [customer pickup table](https://developer.fabric.inc/v3/store-fulfillment/viewing-customer-pickups#customer-pickup-table) after a fulfillment for a Buy Online Pickup in Store (BOPIS) order is marked as completed.

## Filtering Customer Pickups

You can search for a specific pickup order by entering the **Order #** in the search bar. Customer pickups can be filtered by [pickup status](https://developer.fabric.inc/v3/store-fulfillment/viewing-customer-pickups#customer-pickup-statuses). After you select a filter, the customer pickup table is automatically updated. To clear all filters, click the **Refresh** button. The customer pickup table is updated and all filters are cleared.

## Customer Pickup Table

The customer pickup table displays all the handoff orders for a particular store. By default, this table displays the most recently created orders with the **Awaiting Pickup** status.

The table only displays the handoff orders for the store in the last 30 days. Older handoff orders must be filtered using the **Order #** in the search field.

| Column          | Description                                                                                     |
|----------------|-------------------------------------------------------------------------------------------------|
| **Order #**    | A unique order identifier assigned to an order during checkout.                                 |
| **Status**     | The current [pickup status](https://developer.fabric.inc/v3/store-fulfillment/viewing-customer-pickups#customer-pickup-statuses) for an order. |
| **Tags**       | An optional tag assigned to the order, such as gift wrapping.                                   |
| **Order Date** | The date the order was placed in the month/day/year format.                                     |
| **Customer Name** | The first and last name of the customer.                                                    |
| **Pickup By**  | The last day for order pickup to avoid cancellation, as specified in your company’s terms and conditions. |

### Customer Pickup Statuses

| Status             | Description                                                                                 |
|-------------------|---------------------------------------------------------------------------------------------|
| **Awaiting Pickup** | The order is ready to pickup and the customer is notified.                                  |
| **Picked Up**      | The customer picked up the order. When an order's status is changed from **Awaiting Pickup** to **Picked Up**, a timestamp is added indicating the pickup date in month/day/year format. |
| **Canceled**       | The order was canceled at the request of the customer or it exceeded your policy pickup window. |

### Viewing Pickup Details

Clicking an order displays the pickup menu with details, such as the customer’s name, phone number, email, items, and a list of packages. You can expand item details by clicking the arrow next to the item.

| Field         | Description                                                                                       |
|---------------|---------------------------------------------------------------------------------------------------|
| **Name**      | The customer’s first and last name.                                                                |
| **Phone**     | The customer’s primary phone number.                                                               |
| **Email**     | The customer’s primary email address.                                                              |
| **Items**     | The **Items** field displays a list of items containing the item name, quantity, image, SKU, and tags associated with the item. Expanding an item displays a larger image of the item with its **SKU**, **Size**, and **Color**. |
| **Packages**  | The **Packages** field displays all the packages in the order and their sizes. Expanding a package displays the items in it.