## By creating an appeasement refund
You can issue discretionary refunds. The appeasement option for an order is enabled only after the payment process is initiated for the order. Orders with the **Fraud** status can’t be appeased.

## Prerequisites
- Ensure that you have the **Orders & Inventory Editor** or **Administrator** privileges to fabric Orders. For more information, see the [Role-Based Access Control](https://developer.fabric.inc/v3/platform/settings/rbac/role-based-access-control-orders-roles) section.

## Procedure
1. In the left menu, click **Orders**. The **Orders** tab is displayed on the **Manage Orders** page.
2. To find an order, do one of the following:
   - In the search bar, enter the search keywords and press **Enter**.
   - Use filters to refine the search results.

The orders table displays the orders that match the search or filter criteria.
3. In the orders table, click the **Order Number**. The order details are displayed on the **Basic details** tab.
4. Click the **More actions** button and select **Create Appeasement**. The page for creating appeasements is displayed with the order number.
5. In the **Reason code** field, select a reason code. To provide additional details, click **Add sub-reason code** and enter the reason in the **Sub-reason code** field.
6. In the **Refund amount** field, enter a refund amount. The fields for **Subtotal**, **Shipping**, **Fees**, and **Total** are updated. These fields display the total available amount you can refund for an order. You can’t refund more than the available amount.
7. Click **Create Appeasement**.

The appeasement is created and you are redirected to the **Basic details** tab for the order.

### Order Details Field Descriptions
The **Order Details** section displays the following information:

| Field           | Description                                       |
|-----------------|---------------------------------------------------|
| **Channel**     | The sales channel ID used for the order.         |
| **Date placed** | The date and time the order was placed.          |

### SKU Details
If you want to view the details of a SKU, click the **SKU**. The **Sku Details** window is displayed containing two tabs, **Pricing** and **Attributes**. For more information on **Attributes**, visit the [Product Attributes](https://developer.fabric.inc/v3/product-catalog/user-guides/product-catalog/attributes/product-attributes-overview) section in the Product Catalog documentation. For more information on **Pricing**, visit the [Pricing](https://developer.fabric.inc/v3/offers/user-guides/offers/pricing/pricing-overview) section in the Offers documentation.