## Procedure

When one of your retail partners initiates a return in Dropship, as the supplier, you must update the return details and approve it within Dropship.

1. In the **Orders** page, click **More** and select **Review Returns**.
2. From the list of returns, click the return you want to process.
3. Do one of the following:   
   - Click **Approve Return**.  
   - Click **Reject Return**.

## Accepting a Merchant Return with an Inspection Note

Follow these steps to review a merchant return, document its condition, and decide whether to approve or reject the RMA. Once the merchant submits a return request, you (the supplier) will receive a system notification.

Ensure the _Return Received_ notification is enabled in your settings.

1. Sign in to Dropship using your supplier account.
2. From the **Orders** Dashboard, click **New Returns** to view pending RMAs.
3. Click the fabric **RMA ID** to view a return’s details.
4. In the **Return Line Items** section, use the **Condition** dropdown to select one of the following statuses:   
   - New  
   - Used  
   - Damaged
5. In the **Inspection Note** section, enter an **Inspection Note** with details describing your inspection findings, such as:   
   - Additional QA observations  
   - Return condition details  
   - Any concerns or inconsistencies
6. Click **Approve RMA** or **Reject RMA**.
7. Create a Credit Memo (Optional).

Credit memos are managed outside of fabric. The merchant is responsible for reconciliation.

8. Click **Confirm** to complete the process. The return is updated based on your selections.