fabric Dropship for Merchants - Fabric

Documentation Index

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fabric Dropship empowers merchants/retailers to offer new product assortments with minimal risk, no added inventory, and no additional overhead. fabric Dropship allows you to fully integrate with a retailer’s commerce stack—handling everything behind the scenes from product syncing to supplier management and billing—so teams can scale product offerings without scaling complexity.

Key Features

fabric Dropship is structured around a few core experiences, accessible from the top navigation:

• Products: Retailers can curate and manage product assortments easily:
  • Browse supplier catalogs, approve product listings, and manage imports.
  • Filter products by connection status, platform sync (Shopify, BigCommerce), and assigned merchandising contacts.
  • Export reports to track changes, trends, or pending proposals.
• Orders: Stay in control from order to invoice:
  • View all open orders and those requiring action.
  • Create purchase orders or return requests.
  • Manage backorders, cancellations, and late invoices.
  • Drill down with powerful filters and search.
• Suppliers: Build and manage supplier relationships at scale:
  • Onboard new suppliers.
  • Track a supplier’s status and performance.
  • Configure workflows and product visibility.
• Reports: Generate real-time insights to drive better decisions:
  • Sales performance dashboards showing top suppliers and products.
  • Detailed reports on orders, shipments, invoices, returns.
  • Export data as needed with customizable filters.

Additional features

• Integration & Automation: Connect fabric Dropship with your existing tools:
  • API support for syncing products, inventory, orders, shipments, invoices, returns, and more.
  • Webhooks enable real-time updates across systems.
• Returns & Cancellations: Maintain customer satisfaction and supplier clarity:
  • Configure workflows, return allowances, and SLA windows.
  • Choose platform-managed or supplier-managed invoicing, depending on who generates the invoice for each transaction.
  • Define cancellation permissions and time limits.

Integration Examples

The following examples highlight different use cases for fabric Dropship.

Enforcing Strict Cancellation Rules to Protect Customer Experience

John Doe manages eCommerce operations at a major home goods retailer. One big challenge? Customers were getting frustrated by last-minute supplier cancellations. John needed tighter control. With fabric Dropship, John:

• Disabled partial order cancellations for certain suppliers.
• Set a strict 24-hour cancellation window.
• Enabled automatic invoicing to ensure consistent billing practices.

Now, the retailer delivers a smoother experience—and reduces post-purchase churn.

Reducing Oversells with Safety Stock Buffers

Jane Doe oversees merchandising for an online fashion marketplace. After a viral boost, they oversold a supplier’s items—resulting in hundreds of order cancellations. To avoid future mishaps, Jane enabled Dropship’s Safety Stock feature:

• If a supplier lists 20 units, only 15 appear to customers.
• The 5-unit buffer ensures availability even during stock updates or spikes.

Now, Marco’s team sells with confidence—even during sudden demand surges.

Seamless Integration with Shopify

Jane Doe runs a fast-growing DTC skincare brand that also sells through retail partners. Her product catalog and inventory live in Shopify, but managing wholesale dropship orders was becoming a manual burden. With fabric Dropship’s Shopify integration:

• Retailer purchase orders are automatically pushed into her Shopify store.
• As Jane’s team fulfills orders in Shopify, shipment tracking syncs back to Dropship and the retailer—no need for double entry.
• Inventory updates flow both ways, keeping stock levels accurate across channels.

Dropship turned her partner operations from a manual task into an automated, reliable workflow.