## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://developer.fabric.inc/llms.txt)

Use this file to discover all available pages before exploring further.

This topic covers the process of creating a return request in Dropship for Merchants.

## Prerequisites

- You can only start a return request after your order is marked as **Closed**, which means that the order has been completed.

## Process

01. In the top menu, click **Orders**. The **Orders** page is displayed.
02. Click **Open Orders**. A table of open orders is displayed.
03. In the top of the table, click **Completed**. The table refreshes displaying only orders with the **Closed** status.
04. Click an order's **PO #**. The **Order Detail** page is displayed for that order.
05. Click **Start a Return**. The **Start Return** window is displayed.
06. In the **Reason** field, select a reason for the return.
07. (Optional) In the **RMA** field, enter the RMA number.
08. In the **Note** field, enter a note. Notes must contain important contextual info that the reason doesn’t explain.
09. In the **Return Items** field, use the **+** button to add an item to the return. The maximum number of items that can be added is based on the number displayed in the **# Eligible** field.
10. Click **Start Return**. The **Order Detail** page is displayed with the **Returns** section with the **Merchant** and **Supplier** status set to **Pending**.

After a return request is created against an order, the supplier associated with that order is notified through an email. The supplier can then **Approve** or **Decline** the return request.