Create a Return Request - Fabric

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This topic covers the process of creating a return request in Dropship for Merchants.

Prerequisites

• You can only start a return request after your order is marked as Closed, which means that the order has been completed.

Process

1. In the top menu, click Orders. The Orders page is displayed.
2. Click Open Orders. A table of open orders is displayed.
3. In the top of the table, click Completed. The table refreshes displaying only orders with the Closed status.
4. Click an order's PO #. The Order Detail page is displayed for that order.
5. Click Start a Return. The Start Return window is displayed.
6. In the Reason field, select a reason for the return.
7. (Optional) In the RMA field, enter the RMA number.
8. In the Note field, enter a note. Notes must contain important contextual info that the reason doesn’t explain.
9. In the Return Items field, use the + button to add an item to the return. The maximum number of items that can be added is based on the number displayed in the # Eligible field.
10. Click Start Return. The Order Detail page is displayed with the Returns section with the Merchant and Supplier status set to Pending.

After a return request is created against an order, the supplier associated with that order is notified through an email. The supplier can then Approve or Decline the return request.